Thursday, February 10, 2005

Could Blogs Have Averted a $6B+ Disaster?

Here is an interesting take on blogs--that they can be used for customer service by way of improved communication to the end-users of a product...


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1 comment:

Anonymous said...

Thanks for the link - it's probably worth pointing out that the £6bn disaster hasn't actually happened yet, although whether it will or not is a point of some contentious debate at the moment.

I still stand by my assertion that blogs could help avert it, though...

1:04 PM

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